Privacy policy
Coorparoo Podiatry Centre Privacy policy
ABN: 31 588 567 430
This policy sets out how Coorparoo Podiatry Centre collect, hold and disclose personal information. We take privacy seriously and are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Why do we collect personal information?
We collect personal information to:
provide professional podiatry services and products to our patients
communicate with our patients, suppliers and other business contacts
manage and account for our services and products
manage credit provided to our patients
inform our patients and other business contacts about issues which may be of interest to them
market our services
manage our employees and contractors
generally carry on our practice
What personal information do we collect?
We collect an individual’s name and contact details, and information about the individual’s relationship with us or our patients, and about the individual’s relationship with our employees, potential employees and other business contacts.
We also collect the information necessary to provide the specific professional podiatry services and products our patients require, as well as credit card and payment information.
How we collect personal information
We collect personal information direct from an individual when that individual meets with us, communicates with us by letter, telephone, email or fax, gives us a business card, subscribes to our publications, registers for or attends our events or submits information through our websites, blogs or other social media outlets.
We may also collect personal information about an individual from that individual’s family or friends who accompany the individual when meeting with us, or who contact us on behalf of the individual. We may also collect personal information about an individual from another health practitioner who refers that individual as a patient to us or who provides us with specialist or other medical reports about that individual on that individual’s request.
We also collect personal information about an individual’s employer and from publicly available records or a third party eg a provider of an employment or other reference for someone who is seeking employment with us.
We may use apps & software for video gait analysis and storage, please discuss this with your Podiatrist if you have any further questions regarding video gait.
Cookies
We may ask other people to analyse traffic on our websites, blogs and other social media outlets and they may use cookies to do so. Cookies are small text files that are transferred to a user’s hard drive by a website for the purpose of collecting information about a user’s identity, browser type or website visiting patterns.
Anonymity and pseudonyms
Individuals have the right not to identify themselves, or to use a pseudonym when dealing with us.
However, if we request personal information and it is not provided, we may not be able to assist the relevant individual. If that individual is a patient of ours, we may not be able to provide appropriate care to the individual or to claim rebates or other payments from third parties in respect of that individual such as health funds, Medicare and accident and worker’s compensation authorities.
General use and disclosure
We use and disclose personal information for the primary purpose for which it was collected, related purposes and other purposes authorised by the Privacy Act. In general, we use and disclose personal information for the purposes set out above.
Use and disclosure for direct marketing
We will only use an individual’s personal information to market our services or products or to send invitations to events where that individual has consented to us doing so. In such cases we will regularly give that individual an opportunity to withdraw that consent and will not use that information for those purposes after that consent is withdrawn.
To whom do we disclose personal information?
We may disclose personal information about an individual:
to our employees
to the individual’s family, friends and other health practitioners (with the relevant individual’s authority)
to our suppliers who provide us with products or services required by the individual
to anyone else whom the individual authorises us to disclose the information
as otherwise authorised by the Privacy Act
Who else can access this information?
Our contractors and other third parties may have access to some personal information we hold while assisting us to carry on our practice. For example, contractors may provide reception and other administrative support to our practice. They may also distribute some of our publications and develop and maintain our computer systems, electronic records, websites, blogs and other social media outlets.
Our auditors, insurers and legal and other professional advisers may also access personal information we hold to assist us in protecting our interests, and to ensure that we comply with our obligations.
Disclosure to overseas recipients
Unless required or authorised to do so by law, we will not disclose personal information about an individual to overseas recipients without the authority of that individual. Where required in order to
provide specific services or products our patients require, we may disclose personal information to overseas recipients however, only to the extent required for such purposes.
How do we keep personal information secure?
We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We store hard copies of this information in access controlled premises, and digital versions on secure servers. We require all persons authorised to access digital information to use logins and passwords to access such information.
We require all our contractors and others to whom we disclose personal information or whom may have access to personal information we collect, to keep such personal information private and to protect such personal information from misuse and loss and from unauthorised access, modification or disclosure.
Any credit card details provided to us for the purposes of making any payment are destroyed when processing the payment is finalised. We also use Secure Sockets Layer (SSL) technology.
Unless we are prevented from doing so by law, we de-identify or destroy securely all personal information we hold when no longer reasonably required by us.
Security breaches
In the event that we become aware of any actual or potential unauthorised access to or disclosure of personal information about an individual, or any loss of such information which may lead to unauthorised access or disclosure, we will promptly investigate and where appropriate, take remedial action and notify the individual affected in accordance with the Privacy Act
Integrity of personal information
We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete and that the personal information we use or disclose is accurate, up to date, complete and relevant, having regard to the purpose of such use or disclosure.
To that end, we encourage you to contact us to update or correct any personal information we hold about you.
Accessing your personal information
You may request access to personal information we hold about you. We may require you to verify your identity and to specify what information you require.
We deal with all requests for access to personal information as required by the Privacy Act. We may charge a fee where we provide access and may refuse to provide access if the Privacy Act allows us to do so.
Correction of personal information
We take reasonable steps to correct all personal information we hold to ensure that, having regard to the purposes for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
You may request corrections to personal information we hold about you. We deal with all requests for correction to personal information as required by the Privacy Act. We may refuse to correct personal information if the Privacy Act allows us to do so.
Complaints
If you wish to make a complaint about this Privacy Policy or our collection, use or disclosure of personal information, please contact us in the first instance. We will investigate your complaint and try to promptly resolve your complaint directly with you.
If you are not satisfied with the outcome, then you may make a complaint to the Office of the Australian Information Commissioner (OAIC). For information about how to make such a complaint, please refer to the OAIC website http://www.oaic.gov.au/.
Contact us
To request access to or correction of personal information, to request not to receive marketing material or invitations from us, or to make a privacy complaint to us, please contact us at reception@cpodc.com.au
Changes to Privacy Policy
We reserve the right to make changes to this Privacy Policy from time to time and without notice by publication on our website. We recommend that you regularly review our Privacy Policy to ensure you are aware of any changes.
Personal and Health Information Collection Statement
This practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. Coorparoo Podiatry is committed to complying with the Privacv Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation. Our Privacy Policy (available upon request) contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint.
You may contact Coorparoo Podiatry in person by speaking to reception or your treating Podiatrist, by writing to Coorparoo Podiatry 332 Old Cleveland Rd, Coorparoo QLD 4151, by emailing reception@cpodc.com.au or by calling 3397 2193.
Coorparoo Podiatry needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover if another practitioner provides you with assistance.
Coorparoo Podiatry may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers/agencies (such as DVA, NDIS) only with your consent. In the case of insurance or compensation claims it may be necessary to disclose information and/or collect information that affects your treatment and return to work. Coorparoo Podiatry will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct Coorparoo Podiatry not to forward this type of information. Your written consent will be obtained at the start of your treatment in order to carry out the above activities. We do not disclose your personal information to overseas recipients.
Occasionally we may be involved in research on health issues. If any data from this practice is used in research, it will not include information which identifies our patients, unless special circumstances apply. Health information from this practice is also sometimes used for quality assurance or clinical audit activities, which help improve the treatment and service we provide. Data used for these purposes is normally de-identified to protect the privacy of our patients. We may use apps & software for video gait analysis and storage, please discuss this with your Podiatrist if you have any further questions regarding video gait.
Information at Coorparoo Podiatry is stored securely and only practice staff has access to it. Coorparoo Podiatry takes all reasonable steps to ensure that information collected about you is accurate, complete and up-to-date. You may have access to your information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to Coorparoo Podiatry it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Records of patients who no longer attend this practice are destroyed or permanently de-identified when no longer needed.
This practice may issue recall letters, newsletters or confirm appointments by email, phone/text message or mail. In line with normal business procedures, this practice maintains contact and mailing lists of people (other than patients) with whom we do business or wish to contact from time to time. Any concerns that you may have about this statement or about your management can be directed to Coorparoo Podiatry 3397 2193 or reception@cpodc.com.au.